PLEASE NOTE: If you are setting up a Smart 9V Battery or Garage Door Sensor for the first time, they will no longer connect to the Roost cloud due to a cloud migration. Please only continue with the below steps if your device has been set up previously.
Before beginning the set up process, please ensure that Bluetooth is switched OFF, and location services are switched ON on your smartphone. Please also make sure that your Wi-Fi is set to the 2.4GHz network - Roost devices do not connect to 5GHz network bands.
There is currently an issue with Roost devices being able to connect to Arris routers, causing the 6 beep error code. Roost has been in contact with Arris and we hope for a resolution soon. Please check back with Roost support at a later date.
If you get the message "We had trouble connecting!" and your Roost device beeps 6 times after you go through the set up steps, it means that the device could not connect to the Internet.
To resolve this error:
- Reboot your Wi-Fi access point/router by powering off, waiting 30 seconds, and powering back on.
- Verify that you have internet connectivity by browsing to a website on your smartphone.
- Make sure you do not have any parental controls or security that may be blocking the Roost Cloud.
If you are continuously experiencing 6 beeps when trying to set up your Roost device, please contact firstname.lastname@example.org