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Roost Water Leak & Freeze

Customer Support (888) 446-1365 8am - 8pm EST

  1. How can we help?
  2. Roost Water Leak & Freeze

    Contact Roost Support

  • How do I contact Roost Customer Support?

    Setup Instructions

  • Before you get started
  • Get the Roost app and create your account
  • Leak detector setup video
  • Connect your Leak Detector
  • Place and test your Leak Detector
  • Reset your Leak Detector

    Roost App

  • Version 3 of the Roost app - a quick overview
  • How do I change the location or name of my Roost device?
  • How do I change or delete my account in the Roost app?
  • How do I remove a Roost device from my account?
  • How do I add my Roost device to a new location if I physically move it to another area?
  • I changed my phone or phone number
  • See all 7 articles

    Adding Monitors And Emergency Contacts

  • My monitor didn't receive an alert when my device detected a problem
  • Add monitors and emergency contact number
  • Can neighbors or friends monitor my smart devices?
  • What should I do when I'm traveling away from my home?

    Setup Troubleshooting

  • Help troubleshooting Roost device setup
  • Could not find "Roost-device" network
  • My Roost device is beeping during set-up
  • My Roost device did not beep at the end of setup
  • My Roost device beeped 2 times
  • My Roost device beeped 4 times
  • See all 9 articles

    Missed Check In

  • My Roost device has missed a check-in
  • My Roost leak detector has missed a check in
  • My Roost leak detector has missed a check in and had low battery level
  • My Roost leak detector has missed a check in and has critical battery level

    Roost App: Checking Your Devices And Adjusting Alert Settings

  • What do the status icons mean?
  • How do I check the status of my Roost device?

    Low/Critical Battery Level

  • Replacing the batteries
  • My Roost leak detector shows critical battery level
  • How long do Roost devices or batteries in Roost devices last?
  • My Roost leak detector shows low battery level

    Wi-Fi Information

  • On what frequency do Roost devices broadcast?
  • How much Wi-Fi bandwidth do Roost devices consume?
  • How can I tell if my Wi-Fi is 2.4 GHz?
  • Do I need to keep my phone on 2.4 GHz network after setup?
  • What if I have more than one router in my home?
  • How do I find out how many devices can be added to my router?
  • See all 10 articles

    Leak Detector Troubleshooting

  • How do I turn my Roost leak detector off after a leak?
  • My Roost leak detector is showing an incorrect humidity reading
  • How do I stop too many humidity or temperature alerts?

    Roost Smart Water Leak And Freeze Detector FAQ

  • Roost Smart Leak Detector with 4 foot tail
  • How many Roost leak detectors should I buy?
  • How does it work?
  • How do I set temperature and humidity alerts for my Roost leak detector?
  • Where is the best place to install my Roost leak detector?
  • Is there a monthly fee for the service?
  • See all 10 articles

    Alerts and Notifications

  • I didn't receive a notification
  • Lowering the alert volume on my smart phone
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Roost Home Telematics is transforming homeowners and commercial insurance with smart, in-home solutions. Roost is partnering with some of the most innovative insurance companies in the world to deliver telematics for the home.
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