Setup Troubleshooting

• Help troubleshooting Roost device setup

Missed Check In

• My Roost device has missed a check-in
• My Roost leak detector has missed a check in
• My Roost leak detector has missed a check in and had low battery level
• My Roost leak detector has missed a check in and has critical battery level
• My Roost smart battery has missed a check in and has low battery level
• My Roost smart battery has missed a check in and has critical battery level

Low/Critical Battery Level

• My Roost smart battery shows critical battery level
• My Roost smart battery shows low battery level
• My Roost leak detector shows critical battery level
• My Roost leak detector shows low battery level
• My Roost garage door sensor shows low battery level

Leak Detector Troubleshooting

• How do I turn my Roost leak detector off after a leak?
• My Roost leak detector is showing an incorrect humidity reading
• How do I stop too many humidity or temperature alerts?

Battery Troubleshooting

• Battery position in some Kidde alarms
• My Roost smart battery reads 8.2 volts
• My Roost smart battery reads 0 volts!

Garage Door Sensor Troubleshooting

• I don’t want to receive activity alerts from my Roost garage door sensor
• How do I install my Roost garage door sensor onto my garage door?
• The position of my garage door is wrong in the app
• My Roost garage door sensor only sent an ‘open’ or ‘closed’ alert

Alerts, Notifications, And Snoozing

• I didn't receive a notification on my smartphone when my Roost device detected a problem
• Snooze Feature
• How long is the delay between an alarm sounding and my smartphone receiving an alert from the Roost app?
• How can I lower the alert volume of the Roost notification on my smart phone?

Contact Roost Support

• ★ How do I contact Roost Customer Support?