At Roost, we understand that protecting your Personal Data is important. That's why we strive for transparency regarding what data we'll need from you, how it is handled, and how you can change or remove it. See the below table for more information:
| Data We Need from You | Why We Need It | What We do with it | How you can Change it | How you can Delete it |
|---|---|---|---|---|
| Payment Information | Initial Cost for the Roost S360 Kit and Subscription for Professional Monitoring. | Roost does not receive or store your payment information, we receive it through a payment processor. | Through your Roost Account online. Login Here. | Through your Roost Account online. Login Here. |
| Your Name | For your Account Name. | It is stored as long as you have a Roost Account. | Via the Roost App. | Delete your Roost account in the App. |
| Your Shipping Address | To Ship your S360 Kit to you. | Stored by our Warehouse for 45 days after shipping, then it is deleted. | Call customer support - (913) 353-3831 | Call customer support - (913) 353-3831, or 45 days after shipment date. |
|
Your Physical Address |
Used by Professional Monitoring to dispatch the correct Emergency Services to your location. | It is stored in the Roost Cloud, and sent to Professional Monitoring if there is alarm. | Via the Roost App. | Delete your Roost account |
| Your Smartphone Number | To send you alerts from your S360 System and status information. | It is stored in the Roost Cloud for your Account. | Call customer support - (913) 353-3831 | Delete your Roost account in the App. |
| Name and Numbers for your Emergency Contacts | Other individuals to contact if there is an alert and you are unreachable. | It is stored in the Roost Cloud, and sent to Professional Monitoring if there is alarm. | Via the Roost App - Under Emergency Contacts. | Add or Remove Emergency Contacts via the Roost App. |