Knowledge base

• Protection360

  • General Troubleshooting

    • Device Won't Stop Beeping
    • Replacing Leak & Freeze Detector Batteries

  • Set Up

    • Getting started Roost Protection360 Devices
    • Connecting Roost Protection360 Devices
    • Protection360 Set Up Video
    • SmartBase LED Color Legend
    • Getting Started with Roost Protection360
    • Adding Emergency Contacts
    • Placing Your Devices

• Security360

  • Using Your Security360 Kit

    • Getting Started with Your Security 360 System
    • Placing and Testing Your Sensors
    • Roost 24/7 Professional Monitoring Service
    • Identifying and Responding to Alerts
    • Light and Sound Behaviors

  • Additional Information

    • Download the User Manual
    • Contact Roost Support

  • Security360 FAQ

    • My SmartBase is Unable to Connect
    • My Devices Did Not Pair During Setup
    • Changing Batteries in your Devices

  • Using the Roost 360 App

    • Roost 360 App Guide
    • "Your Devices Need Attention" In the Roost360 App

• Roost Water Leak & Freeze

  • Contact Roost Support

    • How do I contact Roost Customer Support?

  • Setup Instructions

    • Before you get started
    • Get the Roost app and create your account
    • Leak detector setup video
    • Connect your Leak Detector
    • Place and test your Leak Detector
    • Reset your Leak Detector

  • Roost App

    • Version 6 of the Roost Smart Home app - a quick overview
    • How do I change the location or name of my Roost device?
    • How do I change or delete my account in the Roost app?
    • How do I remove a Roost device from my account?
    • How do I add my Roost device to a new location if I physically move it to another area?
    • I changed my phone or phone number

  • Adding Monitors And Emergency Contacts

    • My monitor didn't receive an alert when my device detected a problem
    • Add monitors and emergency contact number
    • Can neighbors or friends monitor my smart devices?
    • What should I do when I'm traveling away from my home?

  • Setup Troubleshooting

    • Help troubleshooting Roost device setup
    • Could not find "Roost-device" network
    • My Roost device is beeping during set-up
    • My Roost device did not beep at the end of setup
    • My Roost device beeped 2 times
    • My Roost device beeped 4 times

  • Missed Check In

    • My Roost device has missed a check-in
    • My Roost leak detector has missed a check in
    • My Roost leak detector has missed a check in and had low battery level
    • My Roost leak detector has missed a check in and has critical battery level

  • Roost App: Checking Your Devices And Adjusting Alert Settings

    • What do the status icons mean?
    • How do I check the status of my Roost device?

  • Low/Critical Battery Level

    • Replacing the batteries
    • My Roost leak detector shows critical battery level
    • How long do Roost devices or batteries in Roost devices last?
    • My Roost leak detector shows low battery level

  • Wi-Fi Information

    • On what frequency do Roost devices broadcast?
    • How much Wi-Fi bandwidth do Roost devices consume?
    • How can I tell if my Wi-Fi is 2.4 GHz?
    • Do I need to keep my phone on 2.4 GHz network after setup?
    • What if I have more than one router in my home?
    • How do I find out how many devices can be added to my router?

  • Leak Detector Troubleshooting

    • How do I turn my Roost leak detector off after a leak?
    • My Roost leak detector is showing an incorrect humidity reading
    • How do I stop too many humidity or temperature alerts?

  • Roost Smart Water Leak And Freeze Detector FAQ

    • Roost Smart Leak Detector with 4 foot tail
    • How many Roost leak detectors should I buy?
    • How does it work?
    • How do I set temperature and humidity alerts for my Roost leak detector?
    • Where is the best place to install my Roost leak detector?
    • Is there a monthly fee for the service?

  • Alerts and Notifications

    • I didn't receive a notification
    • Lowering the alert volume on my smart phone

• Discontinued Products

  • Roost Smart Battery

    • Roost Smart 9V Battery Support
    • Smart battery setup video

  • Roost Smart Garage Door Sensor

    • Roost Garage Door Sensor Support
    • Garage door sensor setup video

  • Roost Smart Smoke Alarms

    • RSA-200 and RSA-400

• General information

  • Security and Privacy

    • Device security with the Roost Cloud
    • What can you tell me about the security and privacy of my data at Roost?
    • Privacy Policy
    • Terms of Service

  • Warranty & Returns

    • What is the warranty for Roost smart devices?
    • What is your return policy?

  • Support After Set Up

    • Contacting Roost support