Knowledge base

• Protection360

  • Setting up

    • Setting up your P360 Sensor Kit
    • Testing Your SmartBase and Leak Sensors
    • Placing Your Devices
    • Adding Emergency Contacts

  • Using your sensors

    • Identifying and Responding to Alerts
    • SmartBase LED Color Legend

  • Troubleshooting your sensors

    • Connecting Your Sensors to Wi-Fi
    • Device Won't Stop Beeping
    • Replacing Leak & Freeze Detector Batteries
    • Adding an Additional SmartBase in the Roost 360 app

• Security360

  • Before setting up

    • Welcome to The S360 Family of Products!
    • Roost S360 Data Usage
    • Before you get started FAQ
    • Download the User Manual

  • Setting up

    • Setting up your Security 360 System
    • Placing and Testing Your Sensors

  • Using your sensors

    • Roost 360 App Guide
    • Roost 24/7 Professional Monitoring Service
    • Identifying and Responding to Alerts
    • Light and Sound Behaviors
    • Using Your Security360 FAQs

  • Troubleshooting your sensors

    • My SmartBase is Unable to Connect
    • My Sensors Did Not Pair During Setup
    • "Your Devices Need Attention" In the Roost360 App
    • Changing Batteries in your Sensors
    • Other Troubleshooting FAQ

• Wi-Fi Water Leak & Freeze

  • Before set up

    • How many Wi-Fi leak detectors should I buy?
    • How does it work?

  • Setting up

    • Getting Started with your Leak Detectors
    • Downloading the Roost App
    • My Roost device is beeping during set-up
    • Where is the best place to install my Wi-Fi leak detector?
    • Place and test your Leak Detector

  • Using your sensors

    • How do I turn my Wi-Fi leak detector off after a leak?
    • Wi-Fi Leak Detector with 4 foot tail
    • What do the status icons mean?
    • Add monitors and emergency contact number
    • How do I check the status of my Wi-Fi device?
    • How do I set temperature and humidity alerts for my Wi-Fi leak detector?

  • Troubleshooting your sensors

    • How do I stop too many humidity or temperature alerts?
    • My Roost leak detector has missed a check in
    • How do I change the batteries in my Roost leak detector?

• Discontinued Products

  • Roost Smart Battery

    • Roost Smart 9V Battery Support
    • Smart battery setup video

  • Roost Smart Garage Door Sensor

    • Roost Garage Door Sensor Support
    • Garage door sensor setup video

  • Roost Smart Smoke Alarms

    • RSA-200 and RSA-400

• General information

  • Security and Privacy

    • Device security with the Roost Cloud
    • What can you tell me about the security and privacy of my data at Roost?
    • Privacy Policy
    • Terms of Service

  • Warranty & Returns

    • What is the warranty for Roost smart devices?
    • What is your return policy?