►How to check the activity for my sensor?
Click on the icon next to the device name in the Roost 360 app and then select Activity to view recent Activity.
►What do the symbols/colors indicate for my devices in the Roost 360 app?
Cellular Signal indicates the cellular signal for the SmartBase
Green/4 bars: Good signal for Cellular connection
Orange/3 bars: Moderate signal for Cellular connection
Red/2 bars: Weak Signal for Cellular connection
No Color: Very Weak signal for Cellular connection
►Plug icon indicates if the Smart base is connected to power
Green: connected to Power
Red: Smartbase is not receiving power
►The battery icon shows the current battery level for the device
Green: Good Battery Signal
Orange: Low Battery Signal
Red: Critically Low Battery
Green/4 bars: Good signal from Access point to sensor
Orange/3 bars: Moderate signal from Access point to sensor
Red/2 bars: Weak signal from Access point to sensor
No Color: Very Weak signal from Access point to sensor
►How do I register for an alarm permit for my Roost 24/7 Monitoring Service?
Your city or locality may require you to obtain an alarm permit for activating and operating a monitored alarm system. Please contact your local police department to obtain the details and registration process for an alarm permit. These permits are often required to reduce the number of false alarms and unnecessary utilization of police, fire, or EMS resources. It is your responsibility to obtain a required alarm permit as failure to register may result in fines or refusal by an emergency agency to respond to an alarm at your premises.
When filling out the application, the form may ask for the following contact information:
1250 Borregas Ave.
Sunnyvale, CA 94089
24/7 Professional Monitoring Company/Dispatch Center:
Assurity Secure, LLC
3 Park Ave, Floor 22, New York, NY 10016